Privacy Policy

Last updated: 28 July 2026

VEDAM HERBS PRIVATE LIMITED ("Vedam Herbs", "we", "us", or "our") operates the website https://vedamherbs.com (the "Site"). This Privacy Policy explains what information we collect when you visit or shop on the Site, how we use it, and the choices you have.

1. Information We Collect

a) Personal Information

When you create an account, place an order, or contact us, we may collect your name, email address, phone number, shipping address, billing address, and any other details you choose to provide.

b) Payment Information

All payments on the Site are processed securely through Cashfree Payments, our third-party payment gateway. We do not collect or store your full card number, UPI PIN, or net-banking credentials on our servers — these are handled directly by Cashfree in accordance with applicable payment industry security standards.

c) Cookies

We use cookies and similar technologies to keep you logged in, remember items in your cart and wishlist, and understand how the Site is used. You can disable cookies in your browser settings, though some features of the Site may not function correctly without them.

d) Device Information

We may automatically collect certain technical information when you visit the Site, including your IP address, browser type, device type, operating system, and pages visited, to help us maintain and improve the Site.

2. How We Use Your Information

• To process and fulfil your orders, including payment, shipping, and delivery.
• To communicate with you about your orders, account, or customer support queries.
• To send you offers, newsletters, or product updates, where you have opted in.
• To improve our website, products, and customer experience.
• To detect, prevent, and address fraud, abuse, or security issues.
• To comply with applicable legal and regulatory obligations.

3. Data Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

4. Third-Party Services

We share information with trusted third parties only as necessary to operate the Site, including our payment gateway (Cashfree Payments) for processing transactions and our logistics partner (RapidShyp) for order delivery. These third parties are only provided the information required to perform their services and are not permitted to use it for any other purpose.

5. Your Rights

You may request access to, correction of, or deletion of your personal information held by us, and you may opt out of marketing communications at any time, by contacting us using the details below. We will respond to verified requests within a reasonable timeframe, subject to applicable law.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including to comply with legal, accounting, or reporting requirements.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

VEDAM HERBS PRIVATE LIMITED
318-A, Third Floor,
Living Style Mall,
Jasola,
New Delhi – 110025

Phone: +91 98185 88807
Email: info@vedamherbs.com
GST: 07AAKCV6845M1ZJ